Privacy policy

PROCESSING OF PERSONAL DATA

Personal data is processed by alpakafarm.eu, owned by OÜ Alpakafarm (registration code 12237701), located at Supeluse 7-8, Pärnu, 80012, Pärnumaa, Estonia, telephone +372 581 21151 and e-mail kaja@alpakafarm.ee.

PERSONAL DATA PROCESSED

First and last name;

Telephone number;

E-mail;

Cost of goods and services;

Bank account number.

PURPOSE OF PROCESSING PERSONAL DATA

The controller of personal data is Alpakafarm, which transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS.

Personal data is used to manage customer orders and deliver goods.

Purchase history data (date of purchase, product, quantity, customer details) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to refund payments to the customer. Personal data such as e-mail, telephone number, customer name are processed to resolve issues related to the provision of goods and services (customer support). The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to produce website usage statistics.

LEGAL BASIS

The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer. The processing of personal data is carried out to fulfill a legal obligation (e.g. accounting and resolving consumer disputes).

RECIPIENTS TO WHOM THE INFORMATION IS TRANSMITTED

Personal data is transmitted to the online store's customer support to manage purchases and purchase history and to resolve customer problems.

The name, telephone number and e-mail address are transmitted to the transport service provider selected by the customer. If the goods are delivered by courier, the customer's address is also transmitted in addition to contact information.

Personal data is transmitted to the accountant provided by the service provider. Personal data may be transmitted to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

SECURITY AND DATA ACCESS

Personal data is stored on zone.ee servers located in a member state of the European Union or a country that has joined the European Economic Area. Data may be transmitted to countries whose level of data protection has been assessed by the European Commission as adequate and to US companies that have joined the Privacy Shield framework.

Access to personal data is available to online store employees, who can view personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.

The online store implements appropriate physical, organizational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

The transfer of personal data to the online store's authorized processors (e.g., transport service providers and data hosting) takes place on the basis of agreements concluded between the online store and the authorized processors. The authorized processors are obliged to ensure appropriate protection measures when processing personal data.

ACCESSING AND CORRECTION OF PERSONAL DATA

Personal data can be accessed and corrected in the online store's user profile. If a purchase has been made without a user account, personal data can be accessed through customer support.

WITHDRAWAL OF CONSENT

If the processing of personal data is based on the customer's consent, the customer has the right to withdraw consent by notifying customer support by e-mail.

STORAGE

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be retained for accounting purposes or to resolve consumer disputes.

If a purchase is made in the online store without a customer account, the purchase history will be stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is satisfied or until the end of the limitation period. Personal data necessary for accounting purposes will be stored for seven years.

DELETION

To delete personal data, you must contact customer support by e-mail. A response to a deletion request will be made no later than within a month and the period for which the data will be deleted will be specified.

TRANSFER

A response to a request for the transfer of personal data submitted by e-mail will be made no later than within a month. Customer support will verify the identity of the person and inform you of the personal data that is subject to transfer.

DIRECT MARKETING MESSAGES

The e-mail address and phone number will be used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, they must select the appropriate link in the footer of the e-mail or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of their personal data, including profiling related to direct marketing.

DISPUTE RESOLUTION

Disputes related to the processing of personal data are resolved through customer support

Personal data is processed by alpakafarm.eu, owned by OÜ Alpakafarm (registration code 12237701), with address Supeluse 7-8, Pärnu, 80012, Pärnumaa, Estonia, telephone +372 581 21151 and e-mail kaja@alpakafarm.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).